Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel.
What is the Eddie Bauer Lifetime Guarantee?
We stand behind our products. If your Eddie Bauer product fails to perform as designed, you may return it for a full refund or exchange with proof of purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website.
What are your shipping rates and delivery times?
We offer standard, express, and overnight shipping. Standard shipping typically takes 5-7 business days, and we offer free shipping on orders over a specific threshold for Adventure Rewards members.
How do I return an item purchased online?
You can return items by mail using our prepaid return label or at any Eddie Bauer retail store. Returns must be in their original condition and accompanied by a receipt or packing slip.
How do I care for my down jacket?
To maintain the loft and warmth of your down, we recommend machine washing in cold water with a mild detergent and tumble drying on low with clean tennis balls to prevent clumping.
What is the Adventure Rewards program?
Adventure Rewards is our free loyalty program where members earn points on every purchase, receive exclusive discounts, and enjoy free shipping on qualifying orders.